Planning and Management

• Devised and implemented a service delivery review for local government.  Stages included defining core business and key performance objectives; assessing current workloads and human resource requirements; competitive pricing analysis using benchmarking and market intelligence gathering; review of service delivery options ranging from continuation of in-house service delivery, to commercial business unit formation, to complete outsourcing with private contractors; development and management of multi-million dollar tender processes; and recommendations to Council after external review by KPMG.

• Completion of projects that reviewed the existing chart of accounts and financial delegations to allow for better reporting and management of income and expenses.  Formation of several new divisions to reflect revised and new organisational roles and responsibilities.  Training provided to middle management to enable their active management of their own budgets, including zero-based budgeting, productivity and pricing.

• Use of functional analysis, business process mapping and cost comparison to change task allocations that resulted in productivity gains and lower fixed costs.

• Development and management of industry advisory structures to engage with stakeholders (industry, regulators and local government) in setting priorities, timing and funding for standards development in building, housing, engineering and local government areas.

• Lead for the response to the Government review of standards development and laboratory accreditation in Australia.  Successfully argued for maintenance of NATA’s near monopoly status and the continuance of the Government’s recognition.

• Project management of an integrated structure plan for the establishment of a new NZ$75 million deep-water port near New Zealand’s only oil refinery.  Aspects included new road and rail infrastructure, housing development, community facilities, reserve and conservation planning.  The working team included property owners, officers from a number of local and central government agencies, local politicians, industry, indigenous groups and the community.

• Leader of a cross-organisation team developing a Strategy for Information Technology and subsequent adoption of electronic document management and geographical information systems.

• Successful organisational brand and corporate communication revision and relaunches, including a national marketing award.